I've been noticing, as I do whenever I come into contact with the medical establishment, that this industry is not focused on customer service. Everything that transpires is done at the leisure and convenience of the staff. They couldn't care less what the patients, much less their families, go through. Health is secondary to golf, and flirting with the nurses.
One of the many reasons we need a fundamentally new customer-based healthcare system. Don't they realize that this type of attitude has ruined companies and industries far more powerful than they?
I suspect not. But they will, eventually. It just takes time for old habits to die.
1 comment:
Beaumont has a (multi million dollar) loss for the first time in a generation. They are actually letting some staff go. That wonderland, spare no expense, kiddy room is great but who will be willing to pay for that type of non mission critical cost when they have to start paying for their own insurance. Every time I go to a hospital I marvel at the inefficiency, lack of customer focus and extravagance. Unfortunately as companies are forced to reduce or eliminate insurance benefits I think the medical industry will be in for a day of reckoning.
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